Location: Gainesville, FL.
Pay Rate: $15.00/hr.
This is a professional position assigned to the Outpatient Services Department
which is responsible for carrying out daily business operations of the
Outpatient clinics in a manner consistent with Meridian's Strategic Plan. The Coordinator is responsible to coordinate
the workflow of the outpatient clinics with outpatient program managers and/or
Vice Presidents and the clinic's assigned support staff. This includes carrying
out daily processes to coordinate walk-in appointments, telehealth services,
wait lists, and compliance reports and to track completion of required clinical
documentation. The work requires skills in client relations, intra and
interdepartmental communication and competency in/with technology and related
devices, including telehealth video screens, and messaging systems
- Associates or
Bachelor's degree in Business or Public Administration, Public Health, or
closely related field; preferred.
- Two years'
experience in administrative services at a behavioral health agency
- Experience in
quality improvement processes.
- Skills in process
of client relations required.
- Competency in/with
technology and related devices, including telehealth video screens, and
messaging systems required.
- Work closely with outpatient program managers,
clinical and support staff, and senior management to support efficient
operations of outpatient clinic.
- Identify, monitor and track key performance indicators
for access, efficiency, and effectiveness of outpatient services.
- Continuously evaluate systems and processes in the
outpatient clinics to meet targets for same day/next day access to care,
client and staff satisfaction, and revenue; and collaborate with program
management to identify and implement improvements at the systems level.
- Monitor clinical schedules for assignment of intakes
based on multiple factors including therapist caseload, primary fund
source requirements, and daily workload.
- Coordinate walk-ins, telehealth services, and wait
lists to reduce clinical and fiscal impacts of no-shows and late
- Support expansion of telehealth services.
- Provide timely feedback to staff, program management,
and Vice President or SVP on clinic operations, and on client and staff
satisfaction or concerns.
- Assist Quality Improvement with policy and procedure
development/revision, preparation for audits and site visits, and
investigation of incidents or adverse events.
- Helps to ensure the collection of data to ensure
pertinent information is accurate regarding admissions, discharges,
primary therapist assignments, discharge dates, Medicaid or other 3rd
party payer status, etc., for staff.
- Performs other duties as required to meet program and
departmental goals and objectives.
Knowledge, Skills, Abilities:
competencies required are identified on a department/program specific basis and
identified in each employee's Competency Checklist. The following are general and apply to all
positions with this title.
is an Equal Employment Opportunity Employer. We are fully committed to
attracting, retaining, developing and promoting the most qualified
employees. All qualified applicants will receive consideration for
employment regardless of race, color, religion, sex, gender identity or
expression, sexual orientation, pregnancy, status as a parent, national origin,
age, marital status, disability (physical or mental), family medical history or
genetic information, political affiliation, military service or because they
are a protected veteran or other non-merit based factors.