Join Our Mission: Your Meridian Career Starts Here!

Position Title: Financial Counselor
Location: Lake City, FL
Salary: $16.32|hour | Exempt

Why Choose Meridian?

For over 50 years, Meridian Healthcare has been a trusted provider of compassionate care for individuals facing mental health and substance use challenges. With service centers across 13 counties in North Central Florida, we are committed to transforming lives and communities from the inside out.

We live by our core values: Hope, Empathy, Accountability, Resilience, and Teamwork (H.E.A.R.T.). If these resonate with you, we invite you to become part of our dedicated and mission-driven team.

About the Role

As the Financial Counselor, you will play a pivotal role in shaping the operational excellence and strategic direction of Meridian. You will:

• Greet and assist telephone and on-site clients with inquiries and questions with respect and dignity; refer to most appropriate department/program for assistance
• Answer all telephone calls in a professional manner when necessary.
• Accurately relays client financial responsibility to clients, collect co-pays, requests demographic/payor information, insurance card, obtains verification documentation, etc.
• Accurately Verifies Eligibility by calling or using Availity and Medicaid websites.
• Collect on old balances on Clients accounts.
• Set up Payment Plans on high balances.
• Notify patient of Self-Pay responsibility.
• Update Billing Information in EMR.
• Review Clients accounts to assure all Financial Documents are up to date.
• Updates the EMR and Tower (as applicable) as outlined and directed in the FC Work Flow Process.
• Follow scheduling guidelines, schedule and/or reschedule client appointments.
• Works closely with front desk staff to maximize collections.

What We’re Looking For

• Associate's degree, preferably in business, and experience in general clerical, secretarial, receptionist experience, preferably including third party billing

OR

• High School Diploma or its equivalent AND2 years of general office, secretarial or clerical experience, one of which must be in dealing with the public, preferably in a clinical setting and/or dealing with third-party billing.

What You’ll Love About Working at Meridian

• Vibrant Culture: Friendly, flexible, and engaging work environment with regular celebrations and wellness events.
• Work-Life Balance: Generous PTO for vacation, sick leave, and holidays.
• Comprehensive Benefits: Multiple health insurance options, dental, vision, life insurance, long-term disability, and more.
• Wellness & Support: Employee Assistance Program (EAP), wellness incentives, and mental health resources.
• Retirement & Compensation: Competitive salary and a 403(b) retirement plan with up to 8% company match after 7 years.
• Growth Opportunities: Tuition reimbursement, career advancement pathways, and eligibility for public service loan forgiveness.
• Perks: Discounts on cell phone plans, travel reimbursement, LegalShield, pet insurance, and more.

Ready to Make an Impact?

Apply today and help us bring hope and healing to our communities.

Meridian is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.