Customer Service Specialist | Lake City | 40067 | 10.18

Location: Lake City
Schedule: Full-Time
Rate of Pay: $11.75/Hr.

Position Summary:

Serves as liaison between client relations units and functions as a team leader for a particular unit.  The work required the use of independent judgment and initiative in carrying out duties and responsibilities of maintaining a professional office setting, and the ability to provide clerical support on all levels within the Center.  This position requires heavy public contact.

Minimum Qualifications:

An Associate of Arts (AA) degree, preferably in Business, and experience in general clerical, secretarial, receptionist experience, preferably including third party billing


Graduation from a standard high school or its equivalent and two years of general office, secretarial or clerical experience, one of which must be in dealing with the public, preferably in a clinical setting and/or dealing with third-party billing.

Essential Duties/Responsibilities:

  1. Greet and assist telephone and on-site customers with inquiries and questions; refer to most appropriate department for assistance
  2. Provide telephone and office coverage during regular business hours and special circumstances.
  3. Provide receptionist and/or secretarial duties for Department, including but not limited to: transcription, correspondence composition, typing, filing, photocopy, mail sorting and distribution, and scheduling of appointments
  4. Maintain accounts receivable register, deposits, petty cash, and related service paperwork
  5. Verify client payor eligibility status and, if managed care payor, process appropriate paperwork to obtain authorization for payment of service
  6. Create, maintain, and update in Profiler files and other databases/ spreadsheets and/or other information used to track information for department, and provide reports on such information as needed
  7. Maintain and update Center Wide Policy Manual, Procedure Manuals, as well as Program-specific policies and procedures in Department, assisting supervisor with employee notification and training, when necessary
  8. Conduct and monitor the preparation and distribution of appointment notices, service lists/statements, collections notes/statement, reports and procedures as needed/required for program/office
  9. Coordinate clinic doctor schedules and clients appointments, including on-going evaluation and initiation of necessary changes to maintain a smooth, efficient running clinic.
  10. Performs other duties as required to meet program and departmental goals and objectives.

Knowledge, Skills, Abilities:

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demand:

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to walk; sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to stand and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions