The Lead IT Technician is responsible for the daily management of the IT Technicians and the IT Helpdesk. Ensuring that the IT Helpdesk is run efficiently, effectively, and provides the highest level of customer service and support. The Lead IT Technician will oversee and conduct installations, maintenance, troubleshooting and repair work on all organizational IT equipment including but not limited to: laptops, desktops, printers, communications equipment (digital and IP phones), tablets, smart phones, and LAN wiring. The Lead IT Technician is also responsible overseeing and conducting installations, configuration and troubleshooting of approved software applications and systems. The Lead IT Technician will be responsible for the maintenance of IT Helpdesk internal processes, maintaining the Wiki, and contributing to the development of IT procedures. This position requires a dedicated focus to providing excellence in customer service. The position reports directly to the Director of Information Technology. The Lead IT Technician works effectively in conjunction with IT/IS staff, vendors, suppliers, and Meridian Staff to resolve issues.