Practice Services Coordinator | Gainesville | #40571 | 7.20

Location: Gainesville, FL
Rate of Pay: $16.25-$18.25/hr. | Non-Exempt

Position Summary: 

This is a professional position assigned to the Outpatient Psychiatry Department which is responsible for carrying out daily business operations of the Outpatient Psychiatry clinics in a manner consistent with Meridian's Strategic Plan. The Practice Services Coordinator works closely with the VP of Medical Practice Management and the CMA/Medical Services Supervisor to ensure proper patient flow according to Policy and Procedure, in all Outpatient Psychiatry clinics spanning a ten county catchment area. The Practice Services Coordinator focuses on providing a positive customer experience while enhancing the relationships between the consumer and the business. The work requires skills in client relations, intra and interdepartmental communication and competency in/with technology and related devices, including telehealth video screens, and messaging systems.


Minimum Qualifications:

? Associates or Bachelor's degree in Business or Public Administration, Public Health, or closely related field; preferred.

? Two years' experience in administrative services at a behavioral health agency preferred.

? Experience in quality improvement processes.

? Skills in process of client relations required.

? Competency in/with technology and related devices, including telehealth video screens, and messaging systems required.


Essential Duties/Responsibilities:

? Work closely with VP of Medical Practice Management, CMA/Medical Services Supervisor, clinical and support staff, and senior management to support efficient operations of outpatient clinic.

? Identify, monitor and track key performance indicators for access, efficiency, and effectiveness of Outpatient Psychiatry services.

? Continuously evaluate systems and processes in the outpatient Psychiatry clinics to meet targets for access to care, client and staff satisfaction, and revenue; and collaborate with program management to identify and implement improvements at the systems level.

? Monitor provider schedules for timely follow through of scheduled and walk-in appointments.

? Oversees the Medical Services Support email and voicemail ensuring all client inquiries are

addressed in a timely manner.

? Support expansion of telehealth services.

? Provide timely feedback to staff, program management, and Vice President on clinic operations,

and on client and staff satisfaction or concerns.

? Drive to various Outpatient Psychiatry clinics to assist with clinic operations when necessary.

? Performs other duties as required to meet program and departmental goals and objectives.


Knowledge, Skills, Abilities:

Specific competencies required are identified on a department/program specific basis and identified in

each employee's Competency Checklist.


Meridian is an Equal Employment Opportunity Employer.  We are fully committed to attracting, retaining, developing and promoting the most qualified employees.  All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, status as a parent, national origin, age, marital status, disability (physical or mental), family medical history or genetic information, political affiliation, military service or because they are a protected veteran or other non-merit based factors.