Program Manager - Access Center

Welcome! Your Meridian Career Starts Here!

Position Title: Program Manager - Access Center
Location: Gainesville, FL
Salary: $76,650 - $81,900 salary| Exempt

Ready to make a positive impact in someone else's life?

Starting your career journey with Meridian is just the way to do it!

Why Meridian?

Meridian Behavioral Health is a private, non -profit organization with roots in the mental

health community since the 1960's. Since that time, we've expanded to 13 counties in

North Central Florida. We us a multidisciplinary approach to treating to those facing

mental health challenges and substance use disorders.

We want you! We welcome your knowledge, experience, story and expertise!

  • Supervise daily operations of the Access Center team and daily scheduling of staff and duties.
  • Conduct routine call monitoring, secret caller checks for technical/quality review, actively manage, onboard, and train incoming employees.
  • Complete administrative duties such as approving time sheets, managing PTO, conducting employee coaching/disciplinary action as needed, oversee timely processing of internal and external referrals.
  • Provide crisis intervention, emotional first aid for distressed callers, maintain proper certifications, provide training for Access Center and back up crisis line staff.
  • Partner with the multiple program managers/providers within Meridian to maintain great customer service, quality client care, efficient workflows, including promoting the use of telehealth.
  • Perform face-to-face, well-checks, biopsycholsocials, and other therapies as needed to maintain patient flow for program engagement.
  • Complete monthly tracking, analysis of call management, access to service data and performs other duties as required to meet the Access Center goals and objectives.

Who are we looking for? (Minimum Qualifications)

  • Masters degree in social work, mental health or related counseling field.
  • Current Florida LCSW, LMHC, LMFT, or Licensed Psychologist required.
  • Experience in crisis intervention training and knowledge of Crisis Line protocols preferred.
  • Bilingual in English and Spanish preferred.

What You Will Love!

· Friendly, flexible and lively work environment- To all Meridian

employees we offer free activities including Zumba and Yoga. We also believe in companywide celebrations and blood drives. Our employee engagement committee is always coming up with other fun activities for all.

· Work-life balance - Generous PTO accrual for vacation, sick leave and holidays.

· Benefits - Several health insurance plan options available including tax sheltered health savings account. Vision, dental, retirement, life insurance, and accidental death are also available.

· Wellness Programs - Employees have an opportunity to earn a monthly discount on their medical plan premiums by participating in the Vitality wellness program, and Employee Assistance Program(EAP).

· Compensation & Retirement - Competitive salaries and 403(b) retirement savings with company match up to 8%.

· Growth & Education- Opportunities for growth and career advancement. Tuition reimbursement. Public service loan forgiveness and free clinical supervision.

· Perks - Cell phone plan discounts, travel reimbursement and gym membership discount programs, LegalShield, pet insurance and more!

· Bonus structures/Incentives

  • $3,000 after 30 days of employment for select programs, inquire within!

Our Hiring Process:

·We pre-screen your application. If we find that your skills are a match for the position you applied for we will then send your resume over to the hiring manager to schedule an interview.

· If the interview is successful our talent acquisition recruiter from Human Resources Department will reach out to you with a verbal job offer and send over your background check paperwork as well as your follow up & next steps email.

· After you have cleared the background screening process our talent acquisition team will then send you an overview with expectations for New Employee Orientation start date.

Our team is committed to helping you grow into the best version of yourself you were always meant to be. Thank you for considering joining the Meridian family!

How to apply:

If you are interested in making an impact while positively impacting the community apply below.

Simply apply through this website or visit us directly at

Join us in our mission to bring education about mental illnesses and substance use disorders and the treatment of those affected to the world.

"Hope, Recovery, and Wellness are within everyone's reach."

Meridian is an Equal Employment Opportunity Employer. We are fully committed to attracting, retaining, developing and promoting the most qualified employees. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, status as a parent, national origin, age, marital status, disability (physical or mental), family medical history or genetic information, political affiliation, military service or because they are a protected veteran or other non-merit based factors.